There’s no shame in admitting admin isn’t your favourite job. It’s rarely top of the to-do list, and by the time it gets there, it’s usually more of a to-don’t.
Here are a few of the usual suspects I come across and how I help sort them out.
1. Quote? Estimate? Proposal? That thing you were meant to send last week?
Different businesses call it different things, but if it involves telling someone what the job will cost, it needs to be sent, tracked, and followed up.
Forgetting to send it, losing track of who’s had what, or realising too late that one never got followed up… it happens. More than you’d think.
How I fix it:
I set up a proper system. One that keeps tabs on who’s asked, what they’ve asked for, and when they need chasing. Everything goes out on time, looks tidy, and doesn’t end up buried under an old till receipt or a dog-eared takeaway menu.
2. Invoice limbo
Work’s done, customer’s happy, but the invoice? Still sitting in drafts. Or worse, unpaid and unnoticed until you’re wondering why the bank balance looks so sad.
How I fix it:
Invoices get sent, tracked and followed up. I can even set reminders so no one gets chased unnecessarily (unless they actually need it, in which case, I’m on it).
3. “Did I book that in…?”
Double bookings, forgotten appointments, scribbled notes on the back of receipts, if your calendar system is mostly memory and guesswork, things will slip through.
How I fix it:
I set up a proper schedule, sync things across devices, and keep an eye on your diary like a hawk with colour-coded tabs. You’ll know exactly where you’re meant to be and when, without needing a search party.
4. Emails lost in the abyss
You replied in your head three days ago. Or it’s been flagged… and then forgotten. Or you meant to reply, but something urgent popped up, and now it’s buried under 67 new notifications.
How I fix it:
I keep inboxes tidy, highlight what matters, bin what doesn’t, and chase the bits that need chasing. No more accidental ghosting or digging through 400 emails looking for that one message from March titled “Quick question”.
5. “I’ll remember that login” famous last words
Your files are a mess, your folders are full of random downloads, and your password reset emails are outnumbering the ones from actual customers.
How I fix it:
I set up digital filing that actually makes sense. Folder names you can follow, logins saved in one secure place, and documents where you expect them to be, not lurking in the abyss of your Downloads folder.
6. Too much content… or none at all
One week, it’s daily social posts and a blog that deserves a round of applause. The next? Silence. Because there’s no plan, and you’re winging it between jobs.
How I fix it:
I create a content plan that actually works. One that fits around your schedule, keeps your socials ticking over, and doesn’t rely on last-minute inspiration striking during your lunch break.
7. Receipts in the glovebox. And the till. And your jeans.
You think you’ve submitted your VAT return… but you’re not entirely sure. You also forgot to tell your accountant about that last-minute purchase (again).
How I fix it:
I help you stay on top of expenses, chase missing info, and keep everything tidy for your accountant. No more end-of-year stress or digging through pockets for petrol receipts.
8. “I thought you were booking that?”
Flights, trains, hotels… whatever it is, someone thought someone else was booking it. Now the price has doubled and you’re stuck with the middle seat.
How I fix it:
I’ll book it, confirm it, and send you the details so you’re not checking five apps and a crumpled email printout the morning you’re due to leave.
In short…
You do the jobs. I sort the admin. Simple as that.
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